Complaints Procedure
Complaints Procedure
How to raise a concern about the Master Nest website, enquiry handling or a scoped service.
Last updated: 24 September 2026.
Start with the responsible contact
Send the facts, relevant dates, service and outcome requested to hello@masternest.co.uk. We will identify the responsible entity or provider and acknowledge the route for review.
Service-provider procedures
Where work is delivered by a separate professional firm or authorised payment provider, its contractual complaints process and any applicable external escalation rights will apply.
Records and response
Keep relevant correspondence and evidence. The responsible party should explain the review outcome and any next step in writing.