How enquiry and website information is handled.

Privacy Notice

Last updated: 24 September 2026.

Who this notice covers

This notice applies to people who visit masternest.co.uk or contact Master Nest about a service. Master Nest is the contact point for website privacy questions at hello@masternest.co.uk.

Information we receive

When you submit an enquiry we may receive your name, business, email address, telephone number, selected service and the message you provide. Hosting systems may also process technical information needed to deliver and protect the website, such as IP address, browser type, request time and security logs.

Why we use it

We use enquiry information to understand your request, route it to the relevant service, respond, keep an appropriate record and protect the website from misuse. We do not ask for passwords, full payment-card details or unnecessary special-category information through this form.

Sharing and providers

Information may be processed by hosting, email and security providers used to operate the website. If an enquiry needs to be referred to a separate specialist or provider, the responsible party and any necessary information sharing should be explained before substantive work begins.

Retention and rights

Enquiry records are kept only for as long as reasonably needed for the conversation, legal obligations and legitimate business records. Depending on UK data-protection law, you may ask for access, correction, deletion, restriction or objection. Contact us first so the request can be identified and handled.

Complaints

You may also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk for current guidance.